I was introduced to this coaching framework a while back and find it helpful when the real talk starts.
Power Acronym 125:
Hear
Always important to remember how inside our own head and life experience we are by default most of the time.
Good listening skills are critical to any relationship but especially those where you have a responsibility to lead someone else.
What are they really saying?
Understand
Good listening isn't about repeating what someone else is saying, although it does clue people in that they aren't being completely ignored.
Understanding is about taking the information they are telling you and demonstrating you're following along.
Questions help with this.
Perhaps a question that progresses the story or gives more color to an event.
Or a question that empathizes with the person. If you were in their situation, how would you feel, and what questions come to mind for you?
Get
Talking about your experience that relates to the other person can be helpful, but only to a point.
“Getting” someone else is about being there for someone and acknowledging their feelings and being there to support them.
You may not have all the answers but your presence may be all that they need.
H.U.G. it out.
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